Warranties & Returns

 

Faulty Items

At Flavour Express, we pride ourselves on the quality of the products that we sell. In the very unlikely event that you receive a product that is faulty, then please send an email to support@flavourexpress.com providing as much information as possible about the problem you’re having.

If we’re satisfied that an item is faulty, we will issue a refund or a replacement within 7 days of receipt (it’s your choice). We will also reimburse you for any return shipping costs.

Unwanted Items

If you order something and then decide that you don’t want it, you have 14 days after you’ve received it to let us know, then a further 14 days to return it at your expense**. We will then issue a refund within 7 days of receiving the goods, minus any postage costs incurred by us. Please contact us at support@flavourexpress.com before returning any products. All items must be unopened and the packaging must be in its original condition. Please ensure that you get proof of postage as we can’t issue a refund for goods we haven’t received back. Clearly mark all returns with your name and initial order number.

**Do please note that liquids can only be returned if they are faulty, not because you don’t like the flavour. We cannot accept the return of unwanted liquids as they are  perishable goods. Most importantly, as liquid is ingested, we need to protect all of our customers from the possibility of them being tampered with. Therefore, we would never re-sell liquids that had been out of our control. When you are buying a flavour for the first time, please consider just buying a small amount first to make sure you like it. Of course, if any liquid was faulty we would replace it immediately.

Expected Lifespan of Products

Liquid Flavourings tend to be given a best before date 1-2 years after manufacture by most flavour houses.

However, due to the nature of the products, if stored well many can last much longer. Flavourings don’t usually ‘go off’, but generally just weaken over time.